Please note that all payments made at GPLFamily are non-refundable due to the digital nature of our products. Since plugins and themes are instantly downloadable, they cannot be returned. However, we do offer exceptions for completely unusable products.

In such cases, our support team will attempt to resolve the issue within a reasonable timeframe. If a solution cannot be found, a refund will be granted, but only if requested within 7 days of purchase.

It's essential to understand that we are not the developers of the products we provide, and therefore, our technical support capabilities are limited. We do not modify product functionality or fix developer bugs. Refunds will only be considered if the product is entirely unusable, and we reserve the right to reject any refund request that does not meet this criterion.

Refund Policy for single product

A refund will be granted in the following circumstances:

• The product is completely unusable, and our support team is unable to assist in resolving the issue.
• 7-Day Money-Back Guarantee:
  We ensure your satisfaction. If a plugin or theme doesn't function properly without a license key and our support team cannot provide a solution. we offer a full refund within 7 days.
  To initiate the refund, please email us with the following details:
  Plugin or theme name,Order number,Email address. Our support team will assist you promptly.
• Duplicate Purchase: If you inadvertently purchase the same product multiple times, we will refund the duplicate charge(s).

Refund Exclusions for Plugin and Themes

The following circumstances are not eligible for refunds:

• Membership purchases.
• Templates, software,reels, bundle packs.
• Misuse or misunderstanding of product functionality or features. Please ensure that your device and software are compatible with the product before making a purchase. We do not offer refunds due to incompatibility issues.
• Website Breakages During Installation: Refunds will not be granted if your website experiences issues or breaks during the installation of a theme or plugin.
• Incompatibility issues with devices, software, hosting, or WordPress
• Change of mind or mistaken downloads
• No longer needing the product after download
• Lack of expertise to use the product: Refunds will not be granted if you lack the necessary technical skills to properly install, configure, or use the product, or if you have not taken the time to carefully read and follow the developer's documentation.
• Incompatibility with WordPress, plugins, web servers, or other environments. Please carefully review the product descriptions, documentation, and FAQs before making a purchase to ensure you understand the product's functionality and compatibility.
• Unmet expectations due to inadequate research or understanding of the product.
• License Key or Activation Messages: Refunds will not be granted if the product displays a message requesting a license key or activation for automatic updates, as long as there are no other licensing restrictions.

Requesting a Refund

If you believe you're eligible for a refund, follow these steps:

1. Contact Us: Email admin@wpthemecart.com with your order details, a clear description of the issue, and relevant screenshots.

• Investigation: We'll review your request, investigate the issue, and determine if a refund is warranted.
• Refund Process: Approved refunds will be issued to the original payment method within 5-7 business days.

Important Notes

• Refund processing time may vary (5-7 days) depending on your payment provider and bank location.
• A payment gateway transaction charge (minimum 3%) will be deducted from the refund amount.